Art Original

Perlindungan Hukum terhadap Driver Go-jek Atas Pembatalan Order dan Pemesanan Viktif Oleh Konsumen di Kecamatan Marpoyan Damai

---

This Go-Food service has problems that are often experienced by online driver partners, namely consumers who have ordered the food using the on-site payment (COD) system and will deliver the food to the consumer, at that time the consumer cancels the order that the consumer ordered previously, however The online driver has prioritized/paid the food bill directly to the restaurant chosen by the consumer previously. Based on the background of the problem that the author described above, the author first determines what are the factors that cause order cancellations and fraudulent orders by consumers in Marpoyan Damai District? And what is the legal protection for Go-Jek drivers for cancellation of orders and fraudulent orders by consumers in Marpoyan Damai District? When viewed from the type of research, this writing can be grouped into sociological legal research which is carried out by survey, namely research directly to the research location using data collection tools in the form of interviews. Meanwhile, if we look at its nature, this writing is analytical descriptive, which means the research is intended to provide a detailed, clear and systematic picture of the main research problem. The factors causing the cancellation of orders and positive orders by consumers in Marpoyan Damai District include the convenience of consumers in consuming food and drinks, what ingredients are contained in food and drinks, the presentation of food before it is delivered to consumers, other than that. As mentioned above, what makes consumers cancel their orders is also sometimes the difference in the price of food or drinks listed in the application. Legal Protection for Go-Jek Drivers for Cancellation of Orders and Victim Orders by Consumers in Marpoyan Damai District is that so far it has not been clearly protected regarding who can be responsible for losses experienced by drivers, because losses experienced by drivers are caused by consumers who do not have good intentions. whether ordering GoFood services clearly violates the provisions of Article 1338 paragraph (3) of the Civil Code and is confirmed by Article 5 letter (b) of the UUPK.

---

Availability

Detail Information

Call Number

Hukum 305.9 Isc p

Language

Indonesia

NPM

171010587

Publisher

Ilmu Hukum : Universitas Islam Riau., 2024

Keyword(s)

Legal Protection
Consumers
Attempts
Go-Jek Drivers

Other Information

Petugas

Uthi Kurnia

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment