Art Original

Pelayanan Surat Keterangan Tidak Mampu Dikantor Desa Tibun Kecamatan Kampar Kabupaten Kampar

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The implementation of the Certificate of Lack of Service at the Tiban Village Office provides its own satisfaction for the community but in reality there are still many people who are not satisfied with the achievements of the services provided. Providing service satisfaction to the Disability Certificate is inseparable from Fairness, Comfort, Caring, Reliability, Convenience, and Trust. The purpose of this study was to find out the obstacles to the service of a certificate of incapacity at the Tibun Village Office Kampar District Kampar Regency. The research method used is a qualitative method with data collection techniques through observation, interviews and documentation. The discussion on the Certificate of Disability at the Tiban Village Office Kampar District Kampar Regency has not been carried out optimally based on Standard Operating Procedures so that it has not provided satisfaction to the service recipient community. Conclusion SBMPTN services have not taken place optimally, this is due to a lack of officers, service counters and supporting infrastructure in providing services. The researcher's suggestion is to increase the number of employees in providing services, service counters, employee cooperation in providing services and providing service support facilities in order to achieve maximum service.

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Availability

Detail Information

Call Number

Ilmu Pemerintahan 351.83 Pel D

Language

Indonesia

NPM

187310842

Publisher

Ilmu Pemerintahan : Universitas Islam Riau., 2023

Keyword(s)

Public Service
Quality
Management of Loss Certificates

Other Information

Petugas

Luthfi Pratama

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