The number of human needs has increased, both basic and additional needs, as a result of modern economic development. The need for goods delivery services is another addition. Expeditions are very important because many people transport goods. Seeing this public behavior, it is necessary to protect consumers who use transportation services, so that consumers also feel calm and confident that th…
Viewed from the legal aspect of the agreement, one of the most basic obligations for public transport companies and consumers is regulated in the provisions of Article 186 of Law No. 22 of 2009 concerning Road Traffic and Transportation which reads: public transport companies are obliged to transport people and/or goods after a transportation agreement is agreed upon and/or a transportation fee…