This Go-Food service has problems that are often experienced by online driver partners, namely consumers who have ordered the food using the on-site payment (COD) system and will deliver the food to the consumer, at that time the consumer cancels the order that the consumer ordered previously, however The online driver has prioritized/paid the food bill directly to the restaurant chosen by the …
Go-Jek drivers, in carrying out Go-Food services to consumers, often get order cancellations by consumers even though drivers have paid sdirectly for the food costs to restaurants that have been chosen by previous consumers, this of course makes Go-Jek drivers suffer losses due to cancellations. food by consumers. Based on the background above, the problems to be answered in this thesis researc…