Pertumbuhan e-commerce di Indonesia meningkatkan kebutuhan akan pemahaman opini pengguna untuk meningkatkan layanan. Tokopedia, sebagai salah satu platform terbesar, menerima ribuan ulasan di Google Play Store yang dapat dianalisis untuk mengidentifikasi sentimen pelanggan. Mengingat jumlah ulasan yang besar, penelitian ini menerapkan Naïve Bayes Classifier guna mengotomatisasi klasifikasi sen…
In the current era, technology is widely used and needed by many people, one of which is smartphones. One of the most popular mobile applications in Indonesia is the DANA application, which provides various financial services. DANA is a Financial Technology (Fintech) that provides transaction services with users' smartphones. E-wallet can be interpreted as a digital wallet or you could say elec…