Art Original

Analisis Kualitas Pelayanan Tata Usaha Fakultas Keguruan dan Ilmu Pendidikan Universitas Islam Riau

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Service quality is the quality of service provided to customers, both internal customers and external customers based on standard service procedures. The quality of academic services refers to the academic services provided by educational institutions to students, in this case the Islamic University of Riau. The focus of research at the Islamic University of Riau focuses on knowing the quality of Administrative Services of the Faculty of Teacher Training and Education, Islamic University of Riau. The research methodology used is a qualitative research method. Based on the results of the study, it can be concluded that the service quality indicators, namely: reliability, responsiveness, assurance, empathy, and physical products (tangible) studied at the Riau Islamic University Administration have obtained good rating. This can be seen from the percentage of indicators of reliability (reliability) 50% (good), responsiveness (responsiveness) 55% (good), assurance (assurance) 69% (good), empathy (empaty) 68% (good), and products- physical product (tangible) 73% (good).

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Detail Information

Call Number

Bisnis 651.3 Irs a

Language

Indonesia

NPM

177210076

Publisher

Administrasi Bisnis : Universitas Islam Riau., 2022

Keyword(s)

Service Quality
Administration

Other Information

Petugas

Uthi Kurnia

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