Art Original

Kualitas Pelayanan Publik Di Kantor Camat Tapung Hilir Kabupaten Kampar

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This study aims to analyze the extent to which the Quality of Public Service at the Tapung Hilir
District Head Office in Kampar Regency, as well as to find out the constraints faced by the
employees of Tapung Hilir Subdistrict in providing Public Services to Communities Who Want to
Manage Data or Related Letters With Tapung Hilir District Head Office. The indicators of this
research are Service Timeliness, Service Accuracy, Ease of Getting Service, Convenience in
Obtaining Services, Service Support Attributes. This type of research located in Tapung Hilir
District Office is a descriptive survey, which prioritizes the list of questionnaires as a means of
collecting data and data collected with this tool and then used as the main raw material to
analyze the empirical conditions of the objectivity of the existence of the research objectives in
the researched location. The population that is used in this study is Tapung Hilir Sub-District
Head, Head of General and Personnel Subdivision, Government Task Analysis Division, Tapung
Hilir Sub-District Office Officer, and Service Recipient Society. The sampling technique used in
determining individual samples was census techniques for the employee population and
purposive sampling technique for the community, the type and technique of data collection used
in this study consisted of primary data collected using questionnaires and interviews as well as
secondary data collected using techniques observation. While the data analysis technique used is
to use frequency table tools. Based on this analytical technique, the researcher assessed and
concluded that the Quality of Public Service at Tapung Hilir Sub-District Office in Kampar
District was at the "Pretty Good" assessment interval.

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Availability

Detail Information

Call Number

Administrasi Publik 353.46 Kua U

Language

Indonesia

NPM

137110587

Publisher

Administrasi Publik : Universitas Islam Riau., 2019

Keyword(s)

Timeliness
Accuracy, Ease
Convenience
Support

Other Information

Petugas

Luthfi Pratama

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