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Kualitas Pelayanan Kartu Tanda Penduduk Elektronik di Dinas Kependudukan dan Catatan Sipil Pemerintah Kabupaten Rokan Hilir

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This study aims to determine the service quality of Electronic Identity Cards at the Population and Civil Registry Office of the Rokan Hilir Regency Government. where the phenomenon that researchers found was that the service time was sometimes not in accordance with the service schedule as it should be, this caused public dissatisfaction with the services provided by the Population and Civil Registry Office of Rokan Hilir Regency, frequent signal interference by the center in inputting the database to the website of the Director General of Disdukcapil of the Republic of Indonesia. Indonesia. To find out these problems the author uses qualitative research methods as a technique for data collection and direct interviews with informants. The results of the study showed that first officer's attitude was quite good although there were times when it was hampered because the atmosphere was already difficult to communicate with the community, because the residents who came to take care of the ID cards were residents who had problems with their data, Second, the service procedure was simple, residents just came with a photocopy of the card. Only families, in accordance with existing regulations, this procedure actually supports ID card services. Third the service time is efficient in accordance with population administration service standards, because officers in providing services are in accordance with the schedule and working hours set by the Disdukcapil office. officer arrived on time because this had something to do with absenteeism, which had an impact on the individual discipline assessment as an officer. The four service facilities on the Infrastructure indicators in the Disdukcapil were less supportive due to the inadequate capacity of the room, which if combined with busy hours or vital time hours. people who come together then people can queue outside the provided lobby. Fifth Service Fees, there are still unscrupulous people who take advantage of opportunities from the density of people who want to take care of the Rokan Hilir Regency Electronic Identity Card. The obstacles that researchers found in this study were: Lack of facilities and infrastructure. Lack of awareness and lack of discipline in the community to follow existing procedures. Suggestions that researchers summarize are as follows: It is hoped that the Department of Public Works so that public files that are not filed (problematic) will be resolved immediately. It is hoped that the Department will complete the priority infrastructure. It is hoped that the leadership of the Service will always supervise the implementation of services in the KTP issuance section so that there are no cases of illegal levies by certain community elements who take advantage of the situation.

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Detail Information

Call Number

Pemerintahan 929.9 Fer k

Language

Indonesia

NPM

207321037

Publisher

Pekanbaru : Universitas Islam Riau., 2023

Keyword(s)

Tanda Penduduk
Quality of Service
Electronic Identity Card

Other Information

Petugas

Uthi Kurnia

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