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Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan Kon…
The purpose of this study was to determine and analyze the effect of product quality, service quality and price on consumer satisfaction at Café Sekarsa Coffee & Space in Pekanbaru. The population in this study are consumers at Café Sekarsa Coffee & Space in Pekanbaru. The sampling technique in this study used incidental sampling with a sample of 100 respondents. Data collection techniques in…
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- ISBN/ISSN
- 175210546
- Collation
- I, 101 Hlm.; 30x21 cm
- Series Title
- -
- Call Number
- Manajemen 389.6 Haf P
Pengaruh E-service Quality Terhadap Loyalitas Pelanggan Gojek Melalui Kepuasa…
PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GOJEK MELALUI KEPUASAN PELANGGAN (STUDI KASUS PADA PENGGUNA APLIKASI GOJEK DI PEKANBARU) OLEH: FRANS HANSDERSEN 185210649 Fakultas Ekonomi dan Bisnis Universitas Islam Riau Pekanbaru Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna aplikasi GOJEK di K…
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- ISBN/ISSN
- 185210649
- Collation
- i, 180 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Manajemen 651.8 Fra p
Peningkatan Kualitas Pelayanan Berdasarkan Pengukuran Indeks Kepuasan Masyara…
The purpose of this study is to improve service quality based on the community satisfaction index measurement at the Personnel and Human Resource Development Agency (BKPSDM) of the Anambas Islands Regency. The services provided have not been able to prioritize quality and community satisfaction. To address this, an evaluation is conducted through the measurement of the community satisfaction in…
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- ISBN/ISSN
- 227122113
- Collation
- i-143 Hlm., 30x21 cm
- Series Title
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- Call Number
- Administrasi Publik 352.63 Pen R
Analisa Kualitas Layanan Wi-fi di Universitas Riau dengan Metode Quality Of E…
Wi-Fi (Wireless Fidelity) is a communication and information technology that operates on Wireless Local Area Network (WLAN) networks and devices. In this service, devices used to access the internet work wirelessly. To evaluate the quality of telecommunications services, there are two measures used, namely Quality of Service (QoS) and Quality of Experience (QoE). This study aims to determine th…
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- ISBN/ISSN
- 163510300
- Collation
- ix, 55 hlm.; 30 x 21 cm
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- Call Number
- Informatika 004.678 Ric a
Pengaruh E-service Quality Dan Customer Relationship Management Terhadap Loya…
Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality dan customer relationship management terhadap loyalitas pelanggan aplikasi dana pada mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Islam Riau. Adapun pengambilan sampel menggunakan metode Purposive Sampling maka sampel pada penelitian ini yaitu 100 responden mahasiswa. Jenis dan sumber data adalah data primer mahasiswa…
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- ISBN/ISSN
- 205210277
- Collation
- i, 84 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Manajemen 381.3 And p
pengaruh E- Service Quality Terhadap Kepuasan Pembelian (studi Pada Pelanggan…
Penelitian ini menggunakan dua variabel yaitu E-service quality variabel bebas (X) dan kepuasan pembelian variabel terikat (Y). penelitian ini bertujuan untuk menganalisis dan menjelaskan E-Service quality terhadap kepuasan pembelian (studi pada pelanggan Ratatia Handmade Pekanbaru). Tipe penelitian ini adalah survey deskriptif dan metode penelitian kuantitatif menggunakan SPSS 26. Populasi pad…
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- ISBN/ISSN
- 207210237
- Collation
- i,100 Hlm.; 30X21 cm
- Series Title
- -
- Call Number
- -
Pengaruh E-service Quality Terhadap E-satisfaction Pada Pengguna Aplikasi E-c…
PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PENGGUNA APLIKASI E-COMMERCE LAZADA INDONESIA (STUDI KASUS PADA KONSUMEN LAZADA DI KOTA PEKANBARU) ABSTRAK RAKA YURIZEN Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh E-Service Quality terhadap E-Satisfaction pada pengguna aplikasi E-Commerce Lazada Indonesia (Studi kasus pada konsumen lazada di Kota Pekanbaru). Dalam penel…
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- ISBN/ISSN
- 167210530
- Collation
- i, 142 Hlm.; 30x21 cm.
- Series Title
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- Call Number
- Bisnis 381.3 Rak p
Pengaruh Kualitas Pelayanan dan Brand Image terhadap Kepuasan Nasabah pada Ba…
This study is motivated by the development of Islamic financial institutions in Indonesia. When viewed from the increasing number of conventional banks that have switched to Islamic banks, it means that there is high enthusiasm for Islamic banking. The aim of the study is to investigate whether the customer satisfaction at Indonesia Sharia Bank (BSI) of Duri Branch Office is influenced by the s…
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- ISBN/ISSN
- 192610247
- Collation
- x, 81 hlm.; 30 x 21 cm
- Series Title
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- Call Number
- Perbankan 297.273 Ghi p
Analisis Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Badan Usaha M…
Village Owned Enterprises (BUMDes) are village business institutions managed by the community and village government in an effort to strengthen the village economy and are formed based on the needs and potential of the village. This study aims to: 1) determine the characteristics of the management, customers and profiles of Andesman BUMDes, 2) find out how the management of Andesman BUMDes is m…
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- ISBN/ISSN
- 184210533
- Collation
- xvi, 118 hlm.; 30 x 21 cm
- Series Title
- -
- Call Number
- Agribisnis 651.9 Sit a
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Rumah Makan Pondok…
This study aims to analyze the effect of service quality on customer satisfaction at Pondok Patin Restaurant HM Yunus Pekanbaru. This research is a qualitative descriptive and quantitative research. The sampling technique in this study used purposive sampling using the slovin formula, totaling 98 people. The analytical method used in this study is multiple linear regression analysis. Data analy…
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- ISBN/ISSN
- 165210820
- Collation
- xiii, 119 hlm.; 30 x 21 cm
- Series Title
- -
- Call Number
- Manajemen 642.6 Muh p
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