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Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Konsumen pa…
The purpose of this study was to determine and analyze the effect of product quality and service quality on consumer satisfaction at Pangeran Fried Chicken Pekanbaru. The population in this study were all consumers who had bought Prince Fried Chicken in 2021. The sampling technique in this study used Accidental Sampling in which the sampling accidentally met directly with the researcher in the …
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- ISBN/ISSN
- 185210056
- Collation
- i, 132 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Manajemen 658.56 Mah p
Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan Terhadap Keputusan Pem…
This study aims identify the influence of product quality, price and service quality on purchasing decisions ( Case Study Of MSME Shop HH Bagansiapiapi ). This type of research is a quantitative research using descriptive method. The sample in this study amounted to 100 people using the non-probability sampling method with the incidental sampling method. The technique used is to use multiple li…
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- ISBN/ISSN
- 185210039
- Collation
- I, 168 Hlm.; 30x21 cm
- Series Title
- -
- Call Number
- Manajemen 658.4013 Nur P
Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan Kon…
The purpose of this study was to determine and analyze the effect of product quality, service quality and price on consumer satisfaction at Café Sekarsa Coffee & Space in Pekanbaru. The population in this study are consumers at Café Sekarsa Coffee & Space in Pekanbaru. The sampling technique in this study used incidental sampling with a sample of 100 respondents. Data collection techniques in…
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- ISBN/ISSN
- 175210546
- Collation
- I, 101 Hlm.; 30x21 cm
- Series Title
- -
- Call Number
- Manajemen 389.6 Haf P
Pengaruh E-service Quality Terhadap Loyalitas Pelanggan Gojek Melalui Kepuasa…
PENGARUH E-SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN GOJEK MELALUI KEPUASAN PELANGGAN (STUDI KASUS PADA PENGGUNA APLIKASI GOJEK DI PEKANBARU) OLEH: FRANS HANSDERSEN 185210649 Fakultas Ekonomi dan Bisnis Universitas Islam Riau Pekanbaru Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna aplikasi GOJEK di K…
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- ISBN/ISSN
- 185210649
- Collation
- i, 180 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Manajemen 651.8 Fra p
Peningkatan Kualitas Pelayanan Berdasarkan Pengukuran Indeks Kepuasan Masyara…
The purpose of this study is to improve service quality based on the community satisfaction index measurement at the Personnel and Human Resource Development Agency (BKPSDM) of the Anambas Islands Regency. The services provided have not been able to prioritize quality and community satisfaction. To address this, an evaluation is conducted through the measurement of the community satisfaction in…
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- ISBN/ISSN
- 227122113
- Collation
- i-143 Hlm., 30x21 cm
- Series Title
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- Call Number
- Administrasi Publik 352.63 Pen R
Analisa Kualitas Layanan Wi-fi di Universitas Riau dengan Metode Quality Of E…
Wi-Fi (Wireless Fidelity) is a communication and information technology that operates on Wireless Local Area Network (WLAN) networks and devices. In this service, devices used to access the internet work wirelessly. To evaluate the quality of telecommunications services, there are two measures used, namely Quality of Service (QoS) and Quality of Experience (QoE). This study aims to determine th…
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- ISBN/ISSN
- 163510300
- Collation
- ix, 55 hlm.; 30 x 21 cm
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- -
- Call Number
- Informatika 004.678 Ric a
Pengaruh E-service Quality Dan Customer Relationship Management Terhadap Loya…
Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality dan customer relationship management terhadap loyalitas pelanggan aplikasi dana pada mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Islam Riau. Adapun pengambilan sampel menggunakan metode Purposive Sampling maka sampel pada penelitian ini yaitu 100 responden mahasiswa. Jenis dan sumber data adalah data primer mahasiswa…
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- ISBN/ISSN
- 205210277
- Collation
- i, 84 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Manajemen 381.3 And p
pengaruh E- Service Quality Terhadap Kepuasan Pembelian (studi Pada Pelanggan…
Penelitian ini menggunakan dua variabel yaitu E-service quality variabel bebas (X) dan kepuasan pembelian variabel terikat (Y). penelitian ini bertujuan untuk menganalisis dan menjelaskan E-Service quality terhadap kepuasan pembelian (studi pada pelanggan Ratatia Handmade Pekanbaru). Tipe penelitian ini adalah survey deskriptif dan metode penelitian kuantitatif menggunakan SPSS 26. Populasi pad…
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- ISBN/ISSN
- 207210237
- Collation
- i,100 Hlm.; 30X21 cm
- Series Title
- -
- Call Number
- -
Pengaruh E-service Quality Terhadap E-satisfaction Pada Pengguna Aplikasi E-c…
PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PENGGUNA APLIKASI E-COMMERCE LAZADA INDONESIA (STUDI KASUS PADA KONSUMEN LAZADA DI KOTA PEKANBARU) ABSTRAK RAKA YURIZEN Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh E-Service Quality terhadap E-Satisfaction pada pengguna aplikasi E-Commerce Lazada Indonesia (Studi kasus pada konsumen lazada di Kota Pekanbaru). Dalam penel…
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- ISBN/ISSN
- 167210530
- Collation
- i, 142 Hlm.; 30x21 cm.
- Series Title
- -
- Call Number
- Bisnis 381.3 Rak p
Pengaruh Kualitas Pelayanan dan Brand Image terhadap Kepuasan Nasabah pada Ba…
This study is motivated by the development of Islamic financial institutions in Indonesia. When viewed from the increasing number of conventional banks that have switched to Islamic banks, it means that there is high enthusiasm for Islamic banking. The aim of the study is to investigate whether the customer satisfaction at Indonesia Sharia Bank (BSI) of Duri Branch Office is influenced by the s…
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- ISBN/ISSN
- 192610247
- Collation
- x, 81 hlm.; 30 x 21 cm
- Series Title
- -
- Call Number
- Perbankan 297.273 Ghi p
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