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Analisis Dan Perancangan Sistem Informasi Customer Relationship Management (c…
Perusahaan yang besar dan hebat selalu membangun hubungan yang sangat kuat dengan pelanggannya, salah satunya dengan mengaplikasikan konsep customer relationship management di dalam strategi bisnisnya. Pelanggan merupakan aset yang sangat berharga bagi setiap perusahaan. Oleh karena itu, perusahaan berusaha untuk menjaga loyalitas pelanggan karena dengan adanya pelanggan yang loyal akan berdamp…
- Edition
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- ISBN/ISSN
- 193510435
- Collation
- i,96 Halm. ; 30x21 cm
- Series Title
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- Call Number
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Pengaruh Kualitas Pelayanan dan Brand Image terhadap Kepuasan Nasabah pada Ba…
This study is motivated by the development of Islamic financial institutions in Indonesia. When viewed from the increasing number of conventional banks that have switched to Islamic banks, it means that there is high enthusiasm for Islamic banking. The aim of the study is to investigate whether the customer satisfaction at Indonesia Sharia Bank (BSI) of Duri Branch Office is influenced by the s…
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- ISBN/ISSN
- 192610247
- Collation
- x, 81 hlm.; 30 x 21 cm
- Series Title
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- Call Number
- Perbankan 297.273 Ghi p
Analisis Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Badan Usaha M…
Village Owned Enterprises (BUMDes) are village business institutions managed by the community and village government in an effort to strengthen the village economy and are formed based on the needs and potential of the village. This study aims to: 1) determine the characteristics of the management, customers and profiles of Andesman BUMDes, 2) find out how the management of Andesman BUMDes is m…
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- ISBN/ISSN
- 184210533
- Collation
- xvi, 118 hlm.; 30 x 21 cm
- Series Title
- -
- Call Number
- Agribisnis 651.9 Sit a
Analisis Tingkat Kepuasan Petani Padi Sawah terhadap Pelayanan Penyuluh Perta…
Tuah Indrapura Village is one of the rice production centers in Bungaraya sub-district and its agricultural extension activities are actively carried out. This study aims to analyze the characteristics of farmers, find out how the level of satisfaction of farmers with extension services and strategies to improve extension services. This study used a survey method which was conducted starting fr…
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- ISBN/ISSN
- 154210190
- Collation
- viii, 103 hlm.; 30 x 21 cm
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- Call Number
- Pertanian 630.7 Ded a
Komunikasi Interpersonal Costumer Service PT. Agung Toyota SM Amin dalam Menc…
nterpersonal Communication of PT. Agung Toyota’s Customer Service SM Amin In Creating Customer Satisfaction Ikhlas Adi Adrian 189110236 The purpose of this discussion of this study is how the process and concept of interpersonal communication between customer service with customers, as well as what are the inhibiting factors in the communication process between customer service with customers…
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- ISBN/ISSN
- 189110236
- Collation
- xvii, 78 hlm.; 30 x 21 cm
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- Call Number
- Komunikasi 302 Ikh k
Pengaruh Online Customer Riview Terhadap Purchase Intention Pada Shopee 26 St…
Pengaruh Online Customer Riview terhadap Purchase Intention Pada Shopee 26 Store Pekanbaru Abstrak SANDA S NPM: 207210446 Penelitian ini bertujuan untuk mengkaji pengaruh online customer review terhadap purchase intention di Shopee 26 Store Pekanbaru. Penelitian ini menggunakan metode kuantitatif dengan jenis penelitian deskriptif untuk mendeskripsikan data secara sistematis dan faktual. Lokasi…
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- ISBN/ISSN
- 207210446
- Collation
- 174 hlm
- Series Title
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- Call Number
- Bisnis 620.021 San P
Peningkatan Kualitas Layanan Rs Syafira Dengan Menggunakan Metode Importance …
ABSTRAK PENINGKATAN KUALITAS LAYANAN RS SYAFIRA DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) FADYA AMANDA SYAFIRA 205210403 Penelitian ini dilakukan untuk mengetahui Peningkatan Kualitas Layanan RS Syafira Pekanbaru Dengan Menggunakan Metode Importance Performance Analysis (IPA) Dan Potential Gain In Customer Value (PGCV). Rancangan…
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- ISBN/ISSN
- 205210403
- Collation
- 96 hlm
- Series Title
- -
- Call Number
- Manajemen 658.31 Fad P
Kepuasan Konsumen dalam Pembelian Kopi pada Coffee Shop "Takala" Kelurahan Si…
Coffee drinks are one of the culinary tours today that are in great demand, especially among young people. This becomes a new business for entrepreneurs and adds job vacancies for the community and also improves the economy in the city of Pekanbaru. This study aims to analyze: (1) consumer characteristics, products, and business profiles at Takala coffee shop(2) Consumer satisfaction level in p…
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- ISBN/ISSN
- 164210101
- Collation
- x, 102 hlm.; 30 x 21 cm
- Series Title
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- Call Number
- Agribisnis 658.8342 Wis k
Pengaruh Customer Experience Terhadap Loyalitas Pelanggan (studi Kasus Pada P…
Pengaruh Customer Experience Terhadap Loyalitas Pelanggan (Studi Kasus pada Pelanggan Olshoppku.r2 Pekanbaru) Muhammad Dandy Pratama ABSTRAK Penelitian bertujuan untuk mengetahui pengaruh customer experience terhadap loyalitas pelanggan (studi kasus pada pelanggan olshoppku.r2 Pekanbaru). Tipe penelitian menggunakan analisi regresi linier sederhana dengan tipe deskriptif dan menggunakan metode …
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- ISBN/ISSN
- 197210375
- Collation
- 135 hlm
- Series Title
- -
- Call Number
- Bisnis 650.1 Muh P
Pelaksanaan Perjanjian Pembiayaan Kredit Kendaraan Roda Empat Antara Pt Bca F…
Perjanjian pemberian kredit kendaraan bermotor roda empat (mobil) ini dilakukan dengan jaminan fidusia, karena fidusia berhubungan dengan hukum perjanjian. Pemberian kredit kendaraan bermotor roda empat melalui Perusahaan pembiayaan sering kali menimbulkan sengketa antara pihak debitur dengan kreditur yang tidak jarang melakukan perjanjian. Sehingga pihak kreditur dalam hal ini PT BCA Finance m…
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- ISBN/ISSN
- 221022163
- Collation
- 137 hlm
- Series Title
- -
- Call Number
- Hukum 332.7 Naz P
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