This study aims to analyze and explain knowing and analyzing public service innovation through the Srikandi application in Binawidya District, Pekanbaru City and the obstacles in implementing public service innovation through the Srikandi application. As an innovation, the application in the implementation of an integrated Electronic-Based Government System in Pekanbaru City that has been imple…
Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality, kemudahan dan kepercayaan konsumen terhadap keputusan pembelian pada aplikasi shopee dengan Studi Kasus Pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Islam Riau. Adapun pengambilan sampel menggunakan metode purposive sampling maka sampel pada penelitian ini yaitu 100 responden mahasiswa. Jenis dan sumber data adalah …
This research aims to determine the extent of the influence of service quality and discount price on purchase decisions through customer satisfaction in minimarkets in the city of Pekanbaru. This study consists of two independent variables, namely service quality and discount price, and one dependent variable, which is purchase decision, with customer satisfaction as an intervening variable. Th…
The aim of this research is to determine the influence of product variations, prices and service quality on purchasing decisions at Galaxy Swalayan Bukit Barisan in Pekanbaru City. Data collection techniques through questionnaires. Using data analysis techniques assisted by the SPSS application. The results of this research are that product variations partially have a positive and significant e…
This research is to determine the level of customer satisfaction and customer dissatisfaction in the Maxim application, in this case students at the Faculty of Economics and Business, Riau Islamic University. The population in this research is the entire quality of Maxim Transportation services and customer satisfaction at the Faculty of Economics and Business. The sampling technique in this re…
The aim of this research is to determine the influence of service quality and price on customer satisfaction at electronics stores in Perawang partially and simultaneously. The variables in this research are service quality (X1), price (X2), and customer satisfaction (Y). The data collection method used was a questionnaire. The data analysis method used was descriptive analysis and multiple lin…
The increasingly advanced human life in the current era of globalization has made technology progress rapidly, especially in cellular telecommunications technology. One of them that is widely used in everyday life is 4G network technology. However, differences in access speed require research and testing of the network. Quality of Service analysis on the 4G network in the Riau Islamic Universit…
The purpose of this study was to determine the effectiveness of information literacy services on the level of utilization of collections in the Riau Muhamadiyah University library. The population in this study were students from each faculty at the University of Muhammadiyah Riau in 2021 as many as 13,475 people. The sampling technique in this study used the purposive method. So the sample is 9…
The purpose of this study was to determine and analyze the effect of product quality and service quality on consumer satisfaction at Pangeran Fried Chicken Pekanbaru. The population in this study were all consumers who had bought Prince Fried Chicken in 2021. The sampling technique in this study used Accidental Sampling in which the sampling accidentally met directly with the researcher in the …
This study aims identify the influence of product quality, price and service quality on purchasing decisions ( Case Study Of MSME Shop HH Bagansiapiapi ). This type of research is a quantitative research using descriptive method. The sample in this study amounted to 100 people using the non-probability sampling method with the incidental sampling method. The technique used is to use multiple li…