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Penerapan Standar Pelayanan Publik di Puskesmas Siak Hulu I Desa Pandau Jaya …
Public Service is an activity or series of activities in the context of fulfilling service needs in accordance with laws and regulations for every citizen or resident of goods, services and/or administrative services provided by public service providers. The 1945 Constitution article 28H paragraph (1) "everyone has the right to live in physical and spiritual prosperity, to live, and to have a g…
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- ISBN/ISSN
- 161010506
- Collation
- vi, 78 hlm.; 30 x 21 cm
- Series Title
- -
- Call Number
- Hukum 362.1068 Gan p
Pengaruh E-service Quality Dan Customer Relationship Management Terhadap Loya…
Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality dan customer relationship management terhadap loyalitas pelanggan aplikasi dana pada mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Islam Riau. Adapun pengambilan sampel menggunakan metode Purposive Sampling maka sampel pada penelitian ini yaitu 100 responden mahasiswa. Jenis dan sumber data adalah data primer mahasiswa…
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- ISBN/ISSN
- 205210277
- Collation
- i, 84 Hlm.; 30x21 cm.
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- Call Number
- Manajemen 381.3 And p
Perlindungan Hukum terhadap Seseorang yang Dijadikan Emergency Contact Secara…
In the current era full of digitalization, all needs can be met with information technology. In addition, the financial sector has experienced a significant shift from conventional to digitalization. This is done to improve performance, reduce calculation or audit errors, and optimize transaction processes. In online loan applications in recent years, creditors have required debtors to include …
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- ISBN/ISSN
- 201010043
- Collation
- vii, 82 hlm.; 30 x 21 cm
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- Call Number
- Hukum 332.3 And p
Efektivitas Kinerja Ombudsman dalam Menangani Pengaduan Mal Administrasi Pela…
This study aims to determine the effectiveness of the Ombudsman's performance in handling complaints about the administration of public services in cases of e-KTP services. Considering the general condition of public services at that time was still of low quality, there were still many problems that resulted in dissatisfaction with public services in the wider community. It is understandable fo…
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- ISBN/ISSN
- 167310242
- Collation
- xiii, 80 hlm.; 30 x 21 cm
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- Pemerintahan 352.6 Ari e
Kewenangan Otoritas Jasa Keuangan dan Dinas Koperasi UKM Provinsi Riau dalam …
Cooperative is a business whose members are people or legal entities. Cooperatives base their activities on the principle of people's economic movement based on the principle of kinship. Illegal Cooperatives are a tempting alternative when financial needs are increasing at the moment, especially those whose economies are middle to lower so they prefer to borrow money or capital because the requ…
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- ISBN/ISSN
- 181022158
- Collation
- vi, 105 hlm.; 30 x 21 cm
- Series Title
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- Call Number
- Hukum 334 Dia k
Komunikasi Persuasif Customer Service Dalam Mempromosikan Asuransi Pijar Prod…
Abstrak Komunikasi Persuasif Customer Service Dalam Mempromosikan Asuransi Pijar Produk PT.BANK BRI Kcp Simpang Tiga Pekanbaru Arisman Roberkat Simbolon 209110240 Penelitian ini dilatarbelakangi masih adanya masyarakat Kota Pekanbaru yang masih kurang mengetahui akan manfaat dari asuransi pijar yang merupakan salah satu produk dari PT.Bank BRI, serta nasabah yang merasa belum jelas atas penj…
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- ISBN/ISSN
- 209110240
- Collation
- 100 hlm
- Series Title
- -
- Call Number
- Komunikasi 302.2 Ari K
Analisis Kualitas Pelayanan Surat Keterangan Tidak Mampu (SKTM) terhadap Masy…
Services are broadly defined as activities of a person, group or organization that satisfy needs either directly or indirectly. The purpose of this study was to determine the analysis of SKTM making services in the TanjungBalai Village, Kota Kec. Karimun Kab. Karimun Service analysis measures 3 indicators, namely service transparency, service procedures, service time. This research uses quantit…
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- ISBN/ISSN
- 167110393
- Collation
- xviii, 94 hlm.; 30 x 21 cm
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- Call Number
- Publik 362 Riv a
pengaruh E- Service Quality Terhadap Kepuasan Pembelian (studi Pada Pelanggan…
Penelitian ini menggunakan dua variabel yaitu E-service quality variabel bebas (X) dan kepuasan pembelian variabel terikat (Y). penelitian ini bertujuan untuk menganalisis dan menjelaskan E-Service quality terhadap kepuasan pembelian (studi pada pelanggan Ratatia Handmade Pekanbaru). Tipe penelitian ini adalah survey deskriptif dan metode penelitian kuantitatif menggunakan SPSS 26. Populasi pad…
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- ISBN/ISSN
- 207210237
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- i,100 Hlm.; 30X21 cm
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- -
- Call Number
- -
Pengaruh E-service Quality Terhadap E-satisfaction Pada Pengguna Aplikasi E-c…
PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PENGGUNA APLIKASI E-COMMERCE LAZADA INDONESIA (STUDI KASUS PADA KONSUMEN LAZADA DI KOTA PEKANBARU) ABSTRAK RAKA YURIZEN Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh E-Service Quality terhadap E-Satisfaction pada pengguna aplikasi E-Commerce Lazada Indonesia (Studi kasus pada konsumen lazada di Kota Pekanbaru). Dalam penel…
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- ISBN/ISSN
- 167210530
- Collation
- i, 142 Hlm.; 30x21 cm.
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- Bisnis 381.3 Rak p
Kualitas Pelayanan Dinas Kependudukan dan Pencatatan Sipil dalam Penerbitan K…
This research was conducted with the aim of knowing and explaining the Quality of Service in the Issuance of Child Identification Cards (KIA) in Rokan Hilir Regency. This research uses the theory of Service Quality by Zeithhaml, Parasuraman & Berry (in Hardiyansyah 2011: 46). With indicators of physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), guarantee …
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- ISBN/ISSN
- 197310445
- Collation
- xiii, 110 hlm.; 30 x 21 cm
- Series Title
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- Pemerintahan 362 Sar k
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