The service process of the Puskesmas which is of low quality has an impact on patient dissatisfaction, so that patients are not interested in making repeat visits for treatment. This is as happened at the Ujung Batu Health Center, Rokan Hulu Regency, that there are still many people who complain about the unsatisfactory service for every patient who needs treatment, both outpatients and inpatie…
This study aims to determine the effect of the quality of health services on the level of patient satisfaction at Payung Sekaki Health Center Pekanbaru City. The assessment indicators used include physical/tangible evidence, reliability/responsiveness, assurance/assurance and attention/empathy. This type of research which is allocated at Pyung Sekaki Health Center Pekanbaru City is an Associati…