Kinerja pelayanan PT. Bank Rakyat Indonesia (Persero) Tbk merupakan salah satu faktor sangat penting dalam menjaga kepuasan dan loyalitas nasabah. Media sosial, seperti platform X, sering digunakan oleh publik untuk menyampaikan opini serta pengalaman mereka terkait pelayanan yang diberikan oleh PT. Bank Rakyat Indonesia (Persero) Tbk. Penelitian ini bertujuan untuk menganalisis sentimen publik…
The implementation of the Certificate of Lack of Service at the Tiban Village Office provides its own satisfaction for the community but in reality there are still many people who are not satisfied with the achievements of the services provided. Providing service satisfaction to the Disability Certificate is inseparable from Fairness, Comfort, Caring, Reliability, Convenience, and Trust. The pu…
Plaza Senapelan Shopping Center is one of the famous shopping centers for buying and selling mobile phones and mobile phone repair services in Pekanbaru. Plaza Senapelan shopping center is one of the main destinations for the people of pekanbaru city with the aim of repairing their cellphones. The existence of the parties providing mobile phone repair services provides mobile phone repair servi…
Tujuan penelitian ini ialah untuk mengetahui dan menganalisis bagaimana kepuasan konsumen terhadap kualitas pelayanan pada Café Waroeng Fake. Populasi dalam penelitian ini ialah seluruh konsumen yang pernah menggunakan jasa lebih dari satu kali pada Café Waroeng Fake. Teknik pengambilan sampel dalam penelitian ini menggunakan Teknik yaitu purposive sampling pertimbangan khusus dan tertentu. T…
This study aims to determine the management of the Office of Social Affairs, Labor & Transmigration in determining local workers in Indragiri Hulu Regency and to find out the inhibiting factors of the Office of Social Affairs, Labor & Transmigration in determining local workers in Indragiri Hulu Regency. This research is a qualitative descriptive research. This research was conducted in Indragi…
Setiap pariwisata memiliki keunikan tersendiri dalam menarik serta memenuhi akan kebutuhan dari para wisatawan. Salah satunya fasilitas yaitu bus pariwisata. Yang dimana Transportasi memiliki peran penting dalam meningkatkan mobilitasdan perekonomian masyarakat, dalam ruang lingkupnya transportasi umumsudah mengakses jalur darat, laut, dan udara. Dari segi efisiensi transportasi udara menjadi p…
The increase in pilgrims each year can be used as a parameter for increasing the development of the whole human being in the joints of social and religious life. The large number of pilgrims has resulted in an even heavier burden on the government because organizing the pilgrimage is a continuous activity. With the increasing number of pilgrims departing from Indragiri Hulu Regency, optimal ser…
This study aims to determine the implementation of the Garbage/Cleaning Service Retribution Service at the Rokan Hilir Regency Environmental Service and to find out the obstacles in the Implementation of the Garbage/Cleaning Service Retribution Service at the Rokan Hilir Regency Environmental Service. The implementation of the Waste/Cleaning Service retribution has a very large potential consid…
This study aims to analyze and explain knowing and analyzing public service innovation through the Srikandi application in Binawidya District, Pekanbaru City and the obstacles in implementing public service innovation through the Srikandi application. As an innovation, the application in the implementation of an integrated Electronic-Based Government System in Pekanbaru City that has been imple…
Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality, kemudahan dan kepercayaan konsumen terhadap keputusan pembelian pada aplikasi shopee dengan Studi Kasus Pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Islam Riau. Adapun pengambilan sampel menggunakan metode purposive sampling maka sampel pada penelitian ini yaitu 100 responden mahasiswa. Jenis dan sumber data adalah …