PUBLIC SERVICE INNOVATION IN THE BEST PRACTICE PERSPECTIVE AT THE INVESTMENT AND ONE-STOP SERVICES OFFICE OF RIAU PROVINCE Raja Yena Verawati Universitas Islam Riau, Pekanbaru, Indonesia Abstract This paper is a research study on the science of public administration that analyzes public service innovation from the perspective of best practices at the Riau Province Investment and One-Stop…
The implementation of the Certificate of Lack of Service at the Tiban Village Office provides its own satisfaction for the community but in reality there are still many people who are not satisfied with the achievements of the services provided. Providing service satisfaction to the Disability Certificate is inseparable from Fairness, Comfort, Caring, Reliability, Convenience, and Trust. The pu…
This study aims to analyze and explain knowing and analyzing public service innovation through the Srikandi application in Binawidya District, Pekanbaru City and the obstacles in implementing public service innovation through the Srikandi application. As an innovation, the application in the implementation of an integrated Electronic-Based Government System in Pekanbaru City that has been imple…
Innovation is an idea, practice, or object that is suggested as new by individuals. Innovation based on the Dukcapil Standby Application by the Population and Civil Registration Office of Kuantan Singingi Regency has not run optimally. The purpose of this study was to determine the Innovation of Population Administration Services Based on the SIAGA Application in Kuantan Singingi Regency. This …
Penelitian ini dilatar belakangi oleh kurangnya pelayanan bagi masyarakat yang mengurus E-KTP. Penelitian ini bertujuan untuk mngetahui hasil dan factor-faktor penghambat pelayanan yang diberikan oleh Dinas Kependudukan Dan Pencatatan Sipil di Kabupaten Kepulauan Meranti. Indikator penilaian pelayanan pengurusan E-KTP yang di gunakan meliputi, bukti fisik, kehandalan dan sikap. Metode penelitia…
Public Service is an activity or series of activities in the context of fulfilling service needs in accordance with laws and regulations for every citizen or resident of goods, services and/or administrative services provided by public service providers. The 1945 Constitution article 28H paragraph (1) "everyone has the right to live in physical and spiritual prosperity, to live, and to have a g…
The purpose of this study was to analyze public services at the Sungai Sembilan District Health Center, Dumai City (Study of the Implementation of the Vaxectomy Program) and any obstacles related to the output of vasectomy acceptors in the Sungai Sembilan District area. This type of research the authors used a descriptive survey. The sample of respondents and informants who were relevant to the…
The National Land Agency (BPN) is a government agency that owns the task of managing the administration of national land affairs, with increasing the processing of land certificates at the office of the National Land Agency in particular in the Public Service Mall this raises various complaints in the community, such as less than optimal service, long and few management processes buying and sel…
The services provided in making the Family Card have not been satisfactory to the community. The services provided are too convoluted with various reasons that are not acceptable to the community, so that the services provided tend to be ineffective and inefficient. This situation makes the community as users of public services dissatisfied. All of this resulted in people being reluctant to tak…