Penelitian ini bertujuan untuk menganalisis pengaruh Perceived Lean Service Practices terhadap kepuasan pelanggan melalui persepsi kinerja operasional sebagai variabel mediasi pada cafe di Kota Pekanbaru. Penelitian ini dilatarbelakangi oleh semakin tingginya persaingan industri cafe yang menuntut pengelola untuk meningkatkan efisiensi operasional dan kualitas pelayanan guna menciptakan kepuasa…
PUBLIC SERVICE INNOVATION IN THE BEST PRACTICE PERSPECTIVE AT THE INVESTMENT AND ONE-STOP SERVICES OFFICE OF RIAU PROVINCE Raja Yena Verawati Universitas Islam Riau, Pekanbaru, Indonesia Abstract This paper is a research study on the science of public administration that analyzes public service innovation from the perspective of best practices at the Riau Province Investment and One-Stop…
The practice of indigenous marriages in the village of the pinang river has been reduced to a peak of indigenous indigenous practices in the region but over time the customs and customs of the pinang river village have been reduced to a level of attention, one of the provisions for the indigenous marriage in the village of the pinang river district district. The research problem is, how is the …
The Beauty Doctor Malpractice Case is proof of the existence of dualism between the position of criminal responsibility for a criminal act that is a general crime and a special crime which causes two conflicting legal views that must be tried through special punishment based on the Makassar District Court Decision. The malpractice of a beautician that causes serious injuries in the form of a re…